Frequently Asked Questions

What is your service area?

We typically move customers within Los Angeles County area and surrounding cities. We provide full-service local and long-distance moving. If you have a long-distance need, give us a call to discuss your specific requirements.

How far in advance should I book my move?

We strongly recommend contacting us at least 30 days before your desired moving date, especially if you are selecting a specific date or moving during the busy first or last weeks of the month. However, as long as we have availability, we can accommodate moves with less notice, sometimes even the next day.

How are moving costs calculated?

Transparency is our priority. Most local moves are based on an hourly rate involving the number of movers and trucks required. We may also offer flat-rate quotes based on inventory volume, distance, and specialized packing needs. Costs generally include a truck & travel fee, the hourly labor rate (often with a minimum charge), and any additional services like packing materials.

Do you require a deposit or minimum charge?

Yes, there is typically a minimum charge (often three hours) for moving services. After that threshold, time is billed in increments (e.g., 15 minutes) to reflect the actual work performed.

How and when do I pay for my move?

Payment is generally due at the end of the job, after our crew has completed unloading and you have confirmed that your items are placed as discussed. We accept cash and major credit cards. The clock stops when you sign the crew out.

Are you licensed and insured?

Yes, we are a fully licensed and insured moving company. We carry workers' compensation and liability insurance to ensure your move is protected.

What happens if something is damaged during the move?

We take special care of every item, but damages can happen. We offer 'valuation,' which is similar to insurance. If you notice damage, please contact our office immediately to fill out a damage claim form. We generally ask for photos of the damage to determine the best course of action.

Can you provide a Certificate of Insurance (COI) for high-rises?

Yes, absolutely. We specialize in logistics for high-rises and condos in Los Angeles County. We can provide building-specific COIs within 24 hours of booking and utilize proper floor protection as required by property management.

Do I need to be present during the move?

Yes. We ask that either you or a trusted representative be present throughout the entire moving process to supervise, approve the inventory, clarify where items go, and sign off at the end. We cannot proceed without an on-site contact person.

What items are you unable to move?

For safety and liability reasons, we cannot move hazardous or flammable items (paint, propane, gasoline, aerosols), weapons and ammunition, perishable food, and plants. We also recommend you personally transport high-value items like cash, jewelry, medicine, and important personal documents.

Do you move pianos, fine art, or antiques?

Yes. Our crews are trained in 'White Glove' handling for fragile and specialty items including pianos, artwork, and high-value electronics. Please let us know in advance so we can bring the proper equipment.

Do you disassemble and reassemble furniture?

Yes, we provide disassembly and reassembly services for standard furniture (like beds and tables) that does not require special proprietary tools. However, we typically do not reassemble cribs for safety reasons.

Will you disconnect and reconnect my appliances?

No, our crews are generally not responsible for disconnecting or reconnecting appliances (washers, dryers, fridges). All appliances must be drained, disconnected, and prepared in advance of our arrival.

Can I leave clothes in my dresser drawers?

We advise against leaving clothing or heavy items inside dressers. The added weight can cause structural damage during transport. Please pack these items into boxes or bags.

Do you offer packing and unpacking services?

Yes! We offer full packing and unpacking services. We can pack your entire home, just the kitchen, or specific fragile items. We can also provide the necessary packing supplies like boxes, tape, and bubble wrap.

Can you help load or unload a rental truck or storage container?

Yes, we offer labor-only services. We can help you load or unload your rental truck, PODS, or storage unit. Since we aren't transporting the items ourselves in these cases, our responsibility typically ends once the truck is loaded.

Do you use subcontractors?

We do not use day labor or subcontractors for residential moves. Our professional, uniformed employees are trained to handle your belongings with care.

What should I do to prepare for move day?

Ensure all loose items are packed in sealed boxes. Clear walkways of obstructions (snow, ice, or clutter), and reserve parking for the moving truck if necessary. If you live in a building with an elevator, please ensure it is reserved.

Should I tip my movers?

Tipping is optional but highly appreciated for a job well done. A standard guideline is $5-$10 per mover per hour, or 10%-20% of the total move cost, depending on your satisfaction with the service.

Do you offer donation or junk removal services?

Yes, we can handle donation pickups and junk removal. We can take furniture you no longer want to a local charity or recycling center. If items cannot be donated, we will dispose of them responsibly, keeping landfills as a last resort.